Frequently Asked Questions
Why is purchasing from Bill Pearce Courtesy Honda different?
We understand that buying a vehicle is a big decision and we do not take that lightly. We do it daily We respect our customers, listen carefully to their needs and concerns and strive to keep the entire buying process as easy and convenient as possible. We think buying a car should be fun. It doesn’t just stop after you drive away smiling in your new vehicle. We are always here after the sale to help! We have an extremely low turnover and chances are the person that helped you buy your vehicle will still be here when you come back. One of the many reasons our customer satisfaction rating is consistently one of the highest in our peer group, we care about our customers.
Do you take trade-ins?
Yes, we also purchase used vehicles even if you are not buying a replacement, Not only do we strive to maintain a large, diversified selection of quality pre-owned vehicles, we are also always working on inquiries for certain makes, models, and types of vehicles. Going through a larger volume dealer like Bill Pearce Courtesy Honda guarantees that chances are good that we know of someone who is interested in a vehicle like yours.
How is my trade-in value determined?
It’s simple, we use science and data. We use consumer-facing tools such as True Car, Kelly Blue Book Online as well as an aggregation of market sales, trade, and auction data to determine the value and local market demand. Our managers have extensive experience valuing trade-ins and present you with the highest value possible.
What if I’m out of the area? Can I purchase a vehicle online or over the phone?
Many times we can work with you to email, fax and handle the paperwork without being at the dealership. Each situation is a little different, so just let us know and we’ll figure out the easiest way to handle your purchase.
I am not happy with my current vehicle and financing program. Can you help with restructuring a loan or lease program?
There’s no reason to stay in a bad car situation without researching the options. Depending on what your goal and challenge is, we can sure help you with some ideas. Our sales team and finance staff is highly experienced in many kinds of transactions like this. Whether you need a lower payment, a more reliable car or help ending a lease, we’ve helped many people with situations, probably similar to yours.
Can I have my vehicle serviced by you even if I didn’t buy it Bill Pearce Courtesy Honda?
Of course. As an authorized Honda service center, we provide the highest level of expertise and service on your Honda. We offer express oil change service, 45 minutes or it’s free (with prior express lube appointment), as well as tire and alignment services in addition to all other Honda service and repairs. Our waiting area is equipped with comfortable furniture, complimentary continental breakfast, and free refreshments, free WiFi, cable television, shuttle service and a separate playroom for the children.
How do I know if my vehicle has a recall?
We have provided a page on our website to assist with this that can be found by clicking HERE.
I bought a used vehicle from you that is not a Honda, can I still get it serviced at your facility?
Yes, our diverse technicians are capable of servicing every vehicle that we sell here.
Does Honda offer finance and lease incentives?
All current offers and incentives, as well as payment calculators and available inventory, can be found by clicking HERE.
Is your service department open on the weekends and if so, when?
A complete listing of department hours, as well as map and directions to our dealership, can be found by clicking HERE.
What is Bill Pearce Courtesy Honda’s “Tires for Life” program?
It is a Rewards Program. If you have all of your scheduled maintenance performed in our service center when it’s due, you pay for small mounting and disposal fee and we will cover the cost of factory equivalent tires. It’s that simple.
What types of credit do you take?
We have programs and options for all types of credit situations. If you have time on the job, adequate down payment, and the ability to pay, chances are we have a program that will work for you.
What is a Honda Certified Pre-Owned vehicle?
A Honda Certified Pre-Owned Vehicle is a like-new vehicle backed by the Honda factory and meet the most stringent qualifications, backed by a lengthy comprehensive warranty. More information and inventory can be found by clicking HERE.
I leased my Honda from a different dealer, may I return it at your dealership?
Yes. Please visit our lease return center HERE.
Is there a way to get a value for my trade online?
Yes, please visit our trade value center HERE.
What is the Bill Pearce Difference?
Bill Pearce Courtesy Honda guarantees that if anything goes wrong with your pre-owned vehicle for the first 90 days or 9,000 miles, whichever comes first, we will fix it for free. We guarantee it. Some model years and other exclusions apply, call for details.
Can I book a service appointment online?
Yes. We have a state of the art appointment system that can be accessed on our website or by clicking HERE.